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Terms of use

Terms of use

The owner of this website (“Web”), is Perfetti Van Melle Canada Ltd. (“PVM”), a company belonging to the PERFETTI VAN MELLE GROUP (“PVM GROUP”), with the following identification data:

Registered office: 15 Allstate Parkway Suite 400, Markham, ON L3R 5B4
Canadian non-resident account number: NRJ807482
Telephone: 905-754-3500
Fax: 905-754-3501

Kratonkade 9a
3024 ES Rotterdam
The Netherlands
T: (+31) (0)10 82 001 40

Web Access

This Legal Notice regulates the user (“User”) access to, and use of, the Web with the objective
of providing information to the User related to PVM GROUP, PVM, its products, activities and

By accessing and using the Web, the User accepts the terms of this Legal Notice, the Privacy
and Cookie Policy1 and the Cookies Policy2 of the Web.

Before using the Web, the User must read the Legal Notice, Privacy and Cookies Policies
carefully, given that these may be adapted and/or changed at any time. If the User does not
accept the terms of the Legal Notice, s/he cannot use the Web or its contents.

Use and function of the Web

The User agrees to make diligent use of the Web, and of the information contained in it, s/he is
subjected to its regulations and to this Legal Notice, as well as to any other necessary
conditions that PVM may establish to this effect on the Web.

Furthermore, the User may not commit any offence with the intention of damaging, misusing,
and/or overloading the Web, or preventing in any form, the normal use and functioning of it.

The User is informed that, if the Legal Notice, the Privacy Policy or the Cookies policy is not
observed, or if any other relevant terms or conditions stated in the Web are not met, PVM
reserves the right to limit, suspend and/or terminate the User’s access to the Web, making use
of any technical measure necessary to do it.

PVM endeavours to maintain good operation of the Web, avoid errors, or if necessary to repair
them, and keep the Web contents duly updated. However, PVM does not guarantee the
availability or continuity in the Web access, nor the existence of errors in its contents, or that
these are updated accordingly.


Access to the Web and use of any information or mechanism contained on it, is carried out
under exclusive responsibility of the User.

PVM is not responsible for any damage and/or loss that may derive directly or indirectly from
accessing or using the information contained in the Web, and especially for any information
relating to third parties different from PVM, including, but not limited to, those produced by
operating systems or caused by viruses and/or attacks to the system. Likewise, PVM is not
responsible for damage that the User may suffer due to inadequate use of the Web, service or
coverage problems, interruptions, lack of, or defect in communications and/or in Internet
Furthermore, PVM is not responsible for any damage and/or loss to User’s software and/or
hardware deriving from access and use of the Web.

The User is liable for damage or loss of any nature that PVM may suffer as a result of the
infringement of any of the obligations to which the User is subjected according to this Legal
Notice, any other conditions set out in the Web and/or applicable legislation at any time.

Policies concerning links

a) Links to the Web
Any third parties who have the intention of including a link to the Web (“Linking Website”) on a
website, must obtain previous consent, in writing, from PVM, abide to the current laws, and
under no circumstances be able to store their own or third-party contents that: (i) are illicit,
damaging, violent, racist, discriminating, degrading, sex-related, etc.; and/or (ii) are
inappropriate or unsuitable in relation to PVM activity.

The link in no way means that PVM supports, promotes, guarantees, supervises and/or
recommends the contents and/or services of the Linking Website, nor is responsible for the
contents contained in it.

In the event of non-compliance with any of the aforementioned terms, PVM will immediately
proceed with the withdrawal of the consent granted to the Linking Website, who will be obliged
to delete the link.

b) Links to other websites

On the Web, other links may be included that allow the User to access other websites (“Linked

The existence of Linked Websites does not in any way imply recommendation, promotion,
identification and/or conformity by PVM on the declarations, contents and/or services provided
through the Linked Websites. As a consequence, PVM is not responsible for the contents and
other conditions of the Linked Websites, and therefore the User is the only person responsible
for checking and accepting them upon each access and each use.

Intellectual Property

All intellectual property rights concerning the design, databases, underlying computer
programs (including source codes), as well as the different elements making up the Web
(texts, graphics, photography, videos, sound recordings, colour combinations, etc.)
(“Contents”), as well as the structure, selection and order of these, are owned by PVM, the
PVM GROUP or its licensors. Any logos included in the Web (such as, but not limited to,
trademarks and/or designs), are property of PVM, PVM GROUP or its licensors.

Use of the Web does not imply the granting of any rights over the Web or its Contents.

The User is strictly forbidden to reproduce, transform, distribute, publicly communicate, make
available, extract, and/or make any other form of non-authorized diffusion or use of the Web, its
Contents, and/or the PVM logos.

The non-authorized use of the Contents, the Web and/or the PVM logos, as well as any
damage incurred in the PVM and /or PVM GROUP intellectual property rights may give rise to
exercising the corresponding legal actions and responsibilities that may arise from these.


If any of the clauses of this Legal Notice is declared, totally or partially, null or void, this nullity or
voiding would affect only the provision or part of it in question, while these will remain upheld for
everything else, only taking into account the provision or part thereof that has been affected. To
this effect, only the null or void provision of this Legal Notice will be exclusively invalid, and no
other part or provision of it will be void, invalid, harmed or affected due to the nullity or voiding,
except in the case that it becomes essential to affect this Legal Notice fully and integrally

Privacy & Cookies policy

Perfetti Van Melle Canada Ltd. (hereinafter “PVM”) cares about your privacy and is committed to protect it. Perfetti Van Melle may collect personal information from visitors of . This website is operated by PVM.

This privacy policy outlines the type of information we collect, and how we use and protect it. This policy tells you what to do if you do not want your personal information being collected when you visit our website, and how you can change the information you have already provided to us. This privacy policy does not apply to banners, sweepstakes and other advertisements or promotions we may sponsor or participate in on websites owned by third parties.
The data controller
The data controller of such processing is Perfetti Van Melle Canada Ltd. of Perfetti Van Melle Group B.V.

Kinds of personal data processed

Navigation data
The computer-based systems and the software procedures involved in the working of this website, in the course of their normal service, come into possession of some personal information, the transmission of which is implied in the use of the protocols of Internet communication. This information is not collected to be associated to any identified people, but, through processes and associations with data owned by third parties, by its own nature might lead to the identification of users. In this category of data are included the IP addresses or the names stored in the domain of the computers used by those who access the website, the addresses in notation URI (Uniform Resource Identifier) of the required resources, the time of the request, the method used to forward the request to the server, the size of the file received in reply, the digit code showing the state of the reply given by the server (good, error, etc…) and other parameters connected with the operating system and the structure and conditions of the user’s computer. This data is used only to get anonymous statistical information about the use of the website and to check its correct performance and is deleted immediately after processing. The data might be used to investigate responsibilities, should there be any data processing offences against the website.

Personal Data
We may collect personal data. Personal data means information from which you can be personally identified.
Typically, this includes your name, street address, screen name, email address, telephone number and credit card information. We may collect data provided by users only in order to reply to questions raised and such data will be treated according to this policy and the applicable laws.

Data voluntarily provided by the user
The optional, explicit and voluntary forwarding of personal data from the user on registration forms present on this website implies the subsequent acquisition of the data provided by the sender. These data will be processed by PVM with the purpose of responding to required service and, if you give your consent, sending informative and advertising material by e-mail.

Protection of children
PVM is committed to protect the privacy of children. The site is designed and intended for use by people aged 16 and over. If you are over the age of 16 but under 18, you should review the terms of this privacy policy with those who have the parental responsibility to make sure you both understand them. Although we are not responsible for determining the age of our users, we may carry out verification checks.
If you are under 16 years remember that you need the authorization/approval of those who have the parental responsibility to use this website to get in touch with us sending your personal data

Purpose of the processing
You decide voluntarily if you want to provide us with your personal data. In some cases, personal data are required to be able to perform certain functions. Throughout the website, you may be asked to provide personal data so that you can register for prize draws or competitions, receive information or mailings, fill out a survey or make a comment or enquiry. In those cases PVM uses a pop-up screen with information about the processing of personal data and a thickbox to obtain consent. Please be assured that PVM will not collect any personal data unless you provide this information voluntarily.
Your personal data is used by PVM for the purpose of which it was collected (e.g. to respond your enquiry, enter you in a competition or to send you a sample). It may also be used by us to improve our products and websites, and to contact you regarding other products and services which may be of interest to you (including those we may offer jointly with other companies). We may also share it with or pass it to other companies in the Perfetti Van Melle Group and third parties which directly support PVM’s activities and website development.
We may supplement the information that you provided us with other information we hold or that we receive from third parties. We do this for marketing purposes to provide more targeted products and services to meet your needs.

Processing arrangements
It is important to know that the personal data is processed in accordance with the applicable data protection laws. Personal data is processed by PVM or by a data Processor who is directly appointed by PVM, only for no longer than is necessary for the purposes for which the data were collected or subsequently processed.
Specific security procedures are kept to prevent the risk of their destruction or loss, whether by accident or not, of unauthorized access to the data or of processing operations that are either unlawful or inconsistent with the purposes for which the data have been collected. In accordance with the law, PVM has, in accordance with the main international standards, also taken further security measures to minimize risks regarding the confidentiality, integrity and availability of the personal data collected and processed.

Sharing, communication and dissemination of data
The data we collect may be transferred or communicated to other companies in the Perfetti Van Melle Group and third parties which directly support PVM’s activities and website development. At times, PVM retains third parties to process and analyse the data. Apart from the said cases, data will not be disclosed nor given to anybody unless this is in compliance with contractual and legal obligations or users have given their consent.
PVM and its third party data Processors will transfer and process your personal data taking the appropriate measures to maintain security of the personal.

Data subject's rights
PVM informs the user that he/she has right to request access to and rectification or erasure of his/her personal data, or restriction or objection to processing, as well as the right to data portability or to withdraw the consent given by addressing to PVM a written communication to Perfetti Van Melle Canada, 15 Allstate Parkway Suite 400, Markham, ON L3R 5B4 or by sending an email to to the attention of the Data Protection Officer, always providing a copy of the identification document or any other document proving it.
PVM reserves itself the right to verify at any time the truthfulness of the personal data provided by the Participant, as well as the ages and identity of the winners before proceeding with the delivery of the prizes. 

Cookies are text files placed on your computer's hard drive by a web page server. Perfetti Van Melle uses cookies to make our Sites easier to use and better tailor the Site and our products to your interests and needs. Cookies may also be used to help speed up your future activities on our site. For example, a site can recognise that you have provided personal data and refrain from requesting the same information a second time.
We may also use cookies to collect information about your computer, such as your IP address (a number assigned to your computer whenever you surf the Internet) or the type of Internet browser or operating system you are using, and link this to your personal data. This is to ensure that our Sites present the best web experience for you, and are effective information resources.
For the storing of these cookies Perfetti Van Melle uses a pop-up screen with information about cookies and a thickbox to obtain consent. You can also disable cookies in your browser settings. Refusal of cookies at the site you enter may result in an inability to visit certain areas of the site or to receive personalised information when you visit the site.

Google analytics
The websites may use web analytics tools, such as Google Analytics and/or Unica, to track your interactions with a site and to store information, such as what time you visited it, whether you have visited it before and what site referred you to it. Website measurement statistics may be used to personalise your website experience, as well as to evaluate – anonymously and in aggregate – statistics on website activity. We use this information to measure the effectiveness of our web presence and to compile statistical reports.
Where we use Google Analytics, we may share this information with Google to help Google improve its products and services. Neither we nor Google shall use (or authorise any third party to use) this tool to track or collect personal data about you or associate your personal information with Google Analytics data.

Pixel tags
Some of the pages you visit may also collect information through the use of pixel tags (also called clear gifs) that may be shared with third parties which directly support PVM’s promotional activities and website development. For example, website usage information about visitors to our websites may be shared with our third party advertising agency to better target Internet banner advertisements on PVM websites. The information collected through the use of these pixel tags is not, however, personally identifiable, although it could be linked to your personal data.
Changes to the current privacy policy
PVM checks its own privacy and security policy regularly and, if necessary, reviews it in accordance with the amendments introduced by the law, the organization, or prompted by technological evolution. Any change to said policy will be posted on this page.


Cookie Policy


Cookies are automatic procedures for retrieving information relating to certain preferences of an Internet user while visiting a certain website, to allow the user to be recognized as recurring and thereby personalize use and make navigation faster. 

Types of cookies

The following is a classification of cookies depending on their characteristics:

a) Depending on the company that manages them:

Own: these are sent to the user’s terminal computer system from a computer or domain managed by the editor from which the service requested by the user is given.

From third parties: these are sent to the user’s terminal computer system from a computer system or domain that is not managed by the editor but by another company treating the data obtained via the cookies.

b) Depending on the time they remain active:

Per session: these gather and store data while the user accesses a web page.

Persistent: data remains stored in the computer system and may be accessed and treated during a period defined by the person responsible for the cookie.

c) Depending on its purpose:

Technical: allow the user to navigate using a web page, platform or application and use different options or services that exist on it, for example, check traffic and data communication, identify the session, enter parts of restricted access, remember elements that make up an order, process an order, register the application or participation in an event, use security elements during navigation, store contents for the diffusion of videos or audios or share contents through social networks.

Customization: allow users to access services with some predefined general characteristics depending on certain criteria in the user’s computer system, for example, language, type of browser through which the service is accessed, regional configuration from where the service is being accessed, etc.

Analysis: allows the monitoring and analysis of the behaviour patterns of the users of webpages to which they are linked (for example, measuring the activity made on websites, setting up user navigation profiles on the sites, so as to include improvements depending on the analysis of the use made by the users of the services).

Publicity: allows for management of the advertising spaces included on a web page based on criteria such as edited content or the frequency the advertisements are shown.

Behavioural publicity: allows for management of advertising spaces included on a web page and the storage of information relating to the behaviour of the users, obtained through continued observation of navigation habits, which then allows a specific profile to be developed and to show publicity depending on this.

Cookies deactivation

The user can configure the browser to accept or reject cookies by default. 

If the user decides to reject the use of cookies, certain benefits may be limited.

The procedure required to block and eliminate cookies may differ from one Internet browser to another, so you may at any time change this according to the instructions given by the Internet browser concerned, as shown below: 

Cookie settings for Internet Explorer

Cookie settings for Firefox

Cookie settings for Google Chrome

Cookie settings for Safari

These browsers are subject to updates or changes, so we cannot guarantee that they coincide exactly with the version of your web browser. 

Cookies on the Web

On the Web, the following types of cookies are used: 



Explanation of Tag


Google Tag Manager

Enables the implementation of cookies without altering the source code


Google Analytics

Basic page view tracking sent to Google Analytics


Facebook Pixel

Tracks conversions for Facebook


Facebook Connect

Allows visitors to interact on the website with their Facebook account


Facebook Custom Audience

Tracks a custom audience made in Facebook


Double Click

Advertising tool of Google that can track the same user across websites

For any additional questions related to the use of cookies, the user can send a written request by email to:

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